454 Messages. @user_76f4c3 Thank you for your post on the Xfinity Community Forums. If you still need assistance with your Xfinity Mobile account please reach out to one of our mobile experts via one of the following methods: • SMS Text Message: 1 (888) 936-4968. • Phone: 1 (888) 936-4968.Sep 17, 2022 · 1) Sign into your account Xfinity on a PC or MAC. 2) Navigare to my devices and select the device you want to upgrade. 3) Select "change device." 4) Enter the IMED ID when prompted from your new iPhone (iPhone>settings>general>about>IMEI #1>. 5) Confirm the telephone number to be transferred and enter the authentication code sent to your old phone. Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.In the Settings app, tap Carrier Cellular Plan Ready to Be Installed. Tap Continue, at the bottom of the screen. Make a call on your iPhone to check its cellular connectivity. If you can't make a call, contact your carrier. If the plan you activated replaces the plan on your physical SIM, remove your physical SIM. Then restart your iPhone.At this time, Xfinity Mobile does not support eSIM. Initially, there are only three wireless carriers that support eSIM in the United States - AT&T, Verizon and T-Mobile. Support is available for the iPhone XS, iPhone XS Max and iPhone XR through the SIM card slot using a physical Xfinity Mobile SIM card. Well that sucks. Thanks for answering.Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today!You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.Now I call Xfinity back to settle both issues, and the lady on the phone says she removed the E Sim from my account and I don’t need to worry about it. Looking at my Xfinity account I still have the two phone numbers, one on my physical Sim in my old phone, and one as an E sim in my new phone. Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Told me it was not supported. Told the operator to escalate. Waited in line for about 1 hour. The high level lady asked my current physical sim IMEI and the eSim IMEI, which is my IMEI1 and IMEI2. Waited for about 5 minutes then my physical sim is out of service. Pulled out my physical sim and rebooted my phone. Official Employee. •. 6.9K Messages. Hello @user_eba8ac! Thank you for reaching out. To get help with receiving SIM card, please contact my awesome peers in the Xfinity Mobile Department. You can reach them by calling 1-888-936-4968. Unfortunately, we don't have access to Xfinity Mobile systems to honor your request.Sep 6, 2022 · 1. Go to Settings > General and tap About. 2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Xfinity Mobile. Will activating an eSIM lock my iPhone to Xfinity Mobile? Using an esim will not affect the lock status of your device. Many unlocked devices are compatible with ... Support for your questions about Xfinity Mobile's network and coverage, including Wi-Fi hotspots and international talk, text, & data rates. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests.eSIM Xfinity Mobile Goodbye, SIM card. Hello, eSIM. Easily switch to Xfinity Mobile with an eSIM-compatible phone. An eSIM is a digital SIM that's built right into your phone. There's no shipping needed. Just pick your plan and switch today. Check compatibility Get the best price for Unlimited. $30/mo per line. Jul 30, 2023 · There are two ways to get Xfinity Mobile SIM cards. Pick it up in one of over 500 Xfinity stores nationwide, or order it online, and it'll arrive in the mail in a couple of days. I should note you must be an Xfinity Internet customer to be eligible for an Xfinity Mobile phone plan. Sep 5, 2023 · Once you have your new Xfinity Mobile SIM card in hand, it's time to activate your phone and complete the switch to Xfinity Mobile! Activating your own phone happens entirely online. We'll walk you through it, step-by-step. The process will only take about 20-25 minutes from beginning to end, and we'll send you an email once it's done. Jun 7, 2023 · Galaxy devices that support eSIM. Galaxy S23 / S23+ / S23 Ultra, Galaxy S22 / S22+ / S22 Ultra, Galaxy S21 / S21+ / S21 Ultra. Galaxy Z Fold4 / Flip4, Galaxy Z Fold3 / Flip3. Galaxy Note20 / Note20 Ultra. Please note: Depending on the country of origin, eSIM may not be supported even if your device is listed above. An eSIM is a digital version of the physical SIM card—identifying your device virtually to provide network connection. It’s programmable remotely via software and is built into newer smartphones, meaning you wouldn’t have to go purchase a new SIM card if you wanted to swap phones or wireless carriers. eSIMs are used in tablets, smart watches, drones, and even cars.Feb 17, 2023 · I purchased an unlocked Samsung Galaxy s23 Ultra intending to use the Dual Sim feature of the phone for two mobile numbers on one device. Moving 2 other lines (4 total) I was told my eSim was incompatible with Xfinity Mobile. After some digging, a 2nd tier Xfinity Mobile Rep indicated it's such a new phone, and that eSIM support is coming. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.Sep 17, 2022 · 6 Messages. 11 months ago. It’s fairly straight forward to do. Go to the XM website, go to add a line, then ‘Bring your own device’ and enter your IMEI 2 number (your primary should be linked to your main number on the iPhone 14), then choose to get a new number or port the one you want in. Add to cart and checkout. To support this, the phone has two IMEIs: the physical SIM gets the primary IMEI, and the eSIM gets the second one, IMEI2. So, I put T-Mobile on the eSIM, and then got an Xfinity Mobile physical SIM to use as a work-only phone line. This worked perfectly fine. Subsequently, I upgraded each year... first an iPhone 11 Pro Max, and an iPhone 12 Pro.Oct 24, 2022 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it May 3, 2023 · For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days. There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer ... Xfinity Mobile and Comcast Business Mobile will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max. It will be. Not completely clear how current customers will receive the $400 off though.We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.T-Mobile and Xfinity Mobile/Verizon have basically the same coverage, and even many of the same deadspots, with T-Mobile having lone dead spots in some places, and Xfinity Mobile having lone dead spots in others. All told, it's about even. With Xfinity Mobile not having support for tablets or wearables at the moment, I can't consider doing a ...Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.Literally took days to accomplish. Back to the original thought of having two carriers on a single device though is definitely possible. Likely so much easier with an Android though. Or even an iPhone 13 that would have a physical sim plus the ability to have an ESIM. That's actually what my setup is. Physical sim for Xfinity and e-Sim for ...Sep 1, 2023 · Download an eSIM or insert or swap an Xfinity Mobile nanoSIM Card. Bring a device to a new line. To activate a new Xfinity Mobile line with a device you already own, simply log in to your account and visit the Devices page to set up your phone on the line. Sign in with your Xfinity ID. Select Add a Device. Select BYO Bring Your Own. Oct 14, 2022 · Literally took days to accomplish. Back to the original thought of having two carriers on a single device though is definitely possible. Likely so much easier with an Android though. Or even an iPhone 13 that would have a physical sim plus the ability to have an ESIM. That's actually what my setup is. Physical sim for Xfinity and e-Sim for ... For example, while traveling, you might keep your primary line for your home and set up a data-only eSIM plan as the secondary line for the place you're visiting. To choose your data line, go to Settings > Cellular > Cellular (or Mobile) data. You can continue to use FaceTime, iMessage, and other apps to make VoIP calls or send messages while ...Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today!Tap Settings, tap either Cellular or Mobile Data, and then tap the plan you want to use. Then tap Turn On This Line. Open your phone’s Settings. Tap Network & Internet Mobile Network. Advanced. Choose the name of the carrier. Tap Switch. You can also switch between eSIM profiles, this way you can choose the profile depending on the ...Jul 30, 2023 · There are two ways to get Xfinity Mobile SIM cards. Pick it up in one of over 500 Xfinity stores nationwide, or order it online, and it'll arrive in the mail in a couple of days. I should note you must be an Xfinity Internet customer to be eligible for an Xfinity Mobile phone plan. Visit xfinity.com and click the Account icon in the screen’s top-right corner. Click Check Email or Check Voicemail. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In. After signing in, you'll be redirected to Xfinity Email, your dashboard for Comcast email and voicemail service.Sep 30, 2022 · I just got back from traveling in the UK for a month. I was using my iPhone 13 Pro Max which was unlocked to add an Airalo eSim which gave me 5GB of data for 30 days through Europe and the UK. I made a couple of short phone calls and a couple of texts using my Xfinity number and was only billed 80 cents total for the month from Xfinity. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies. To support this, the phone has two IMEIs: the physical SIM gets the primary IMEI, and the eSIM gets the second one, IMEI2. So, I put T-Mobile on the eSIM, and then got an Xfinity Mobile physical SIM to use as a work-only phone line. This worked perfectly fine. Subsequently, I upgraded each year... first an iPhone 11 Pro Max, and an iPhone 12 Pro.View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. See full list on xfinity.com Sorry but your e sim is lock, you cannot put other carrier e sim until it is paid off. Me.... I was told I could but I am happy to pay off as long as I get the 500 off either up front or over the 2 years as a credit, like planned.Call an Xfinity Mobile specialist. Call an Xfinity Mobile specialist at (888) 936-4968. We’ll help you evaluate the trade-in eligibility of your phone. Find a Store. Literally took days to accomplish. Back to the original thought of having two carriers on a single device though is definitely possible. Likely so much easier with an Android though. Or even an iPhone 13 that would have a physical sim plus the ability to have an ESIM. That's actually what my setup is. Physical sim for Xfinity and e-Sim for ...Aug 14, 2023 · From the Device Details page, locate the section labeled eSIM download and help and click on eSIM details. Follow the on-screen instructions. Click Get a new eSIM. Or, to download it manually on your device, go into Settings and tap Cellular. If prompted "Scan to download your eSIM," select Add Cellular Plan. For more information on activating ... Sep 17, 2022 · 1. activate your device online or call customer support. 2. Turn on your device and follow the setup instructions and the esim should download automatically during the apple setup process. If the device is already on you can download the esim from a settings notification, QR code or enter the activation url manually from cellular settings. I am ... Xfinity Mobile offers the following cell phone plans to choose from: • Xfinity Mobile 1GB: $15 for 1GB Shared of data. • Xfinity Mobile 3GB: $30 for 3GB Shared of data. • Xfinity Mobile Unlimited Intro: $45 for 20GB of data. • Xfinity Mobile Unlimited Plus: $55 for 30GB of data. • Xfinity Mobile 10GB: $60 for 10GB Shared of data.Nov 7, 2022 · An eSIM is an electronic SIM card. Unlike the standard physical SIM card we use for our cell phones, which come in different SIM sizes, the eSIM is built into your device and you can't remove it (nor should you need to remove it). There's no extra fee for an eIM, since it comes right in your device. While eSIMs are still very new for cell ... First many of the Xfinity agents I talked to by phone, chat or in person at the retail stores have not been able to help. After 5 days I was “allowed” to speak to an “advanced team member” from xfinity who sent an email to the manufacturer of my phone so they could get the SIM NETWORK UNLOCK PIN, then email it to me.New and existing Xfinity Mobile and Comcast Business Mobile customers can take $400 off a new iPhone, including the new iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max, and the entire iPhone 13 and iPhone 12 line. New customers must activate a new Xfinity Mobile line within 30 days of purchase, and existing customers can upgrade ...Xfinity Mobile offers the following cell phone plans to choose from: • Xfinity Mobile 1GB: $15 for 1GB Shared of data. • Xfinity Mobile 3GB: $30 for 3GB Shared of data. • Xfinity Mobile Unlimited Intro: $45 for 20GB of data. • Xfinity Mobile Unlimited Plus: $55 for 30GB of data. • Xfinity Mobile 10GB: $60 for 10GB Shared of data.I purchased an unlocked Samsung Galaxy s23 Ultra intending to use the Dual Sim feature of the phone for two mobile numbers on one device. Moving 2 other lines (4 total) I was told my eSim was incompatible with Xfinity Mobile. After some digging, a 2nd tier Xfinity Mobile Rep indicated it's such a new phone, and that eSIM support is coming.Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today! At this time, Xfinity Mobile does not support eSIM. However, if an Xfinity Mobile customer wants to activate their eSIM on a device that has Dual SIM with another carrier that does support eSIM, they are able to do so as long as the device is unlocked. Okay. Sep 17, 2022 · 1. activate your device online or call customer support. 2. Turn on your device and follow the setup instructions and the esim should download automatically during the apple setup process. If the device is already on you can download the esim from a settings notification, QR code or enter the activation url manually from cellular settings. I am ... You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/line/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Pricing subject to change.Go to your devices in your account on the Xfinity Mobile website Click on the device that you intend to replace Click “Replace this Device” Follow the steps given for being your own device. When prompted, enter the eSIM IMEI as displayed on your new device. Be sure to use the eSIM IMEI, not the IMEI2 listed under "Available SIM"Jul 26, 2023 · Sign in to your Xfinity Mobile account using your Primary User ID and password. Begin activation by selecting Get Started . Select Replace an existing device if you're replacing your watch or Add as new if you're activating a watch on a device for the first time. Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet?Galaxy devices that support eSIM. Galaxy S23 / S23+ / S23 Ultra, Galaxy S22 / S22+ / S22 Ultra, Galaxy S21 / S21+ / S21 Ultra. Galaxy Z Fold4 / Flip4, Galaxy Z Fold3 / Flip3. Galaxy Note20 / Note20 Ultra. Please note: Depending on the country of origin, eSIM may not be supported even if your device is listed above.At this time, Xfinity Mobile does not support eSIM. Initially, there are only three wireless carriers that support eSIM in the United States - AT&T, Verizon and T-Mobile. Support is available for the iPhone XS, iPhone XS Max and iPhone XR through the SIM card slot using a physical Xfinity Mobile SIM card. Well that sucks. Thanks for answering. Visit xfinity.com and click the Account icon in the screen’s top-right corner. Click Check Email or Check Voicemail. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In. After signing in, you'll be redirected to Xfinity Email, your dashboard for Comcast email and voicemail service.Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today!What's a SIM card / eSIM? SIM card. A SIM card is a small chip that contains information your device needs to connect to the T-Mobile network. T-Mobile SIM cards come with adapters to allow for use with Nano, Micro, or Standard SIM sized devices. eSIM. Embedded SIM (eSIM) is just a SIM card gone digital, so you don't have to wait for a physical ...Jul 26, 2023 · Sign in to your Xfinity Mobile account using your Primary User ID and password. Begin activation by selecting Get Started . Select Replace an existing device if you're replacing your watch or Add as new if you're activating a watch on a device for the first time. Told me it was not supported. Told the operator to escalate. Waited in line for about 1 hour. The high level lady asked my current physical sim IMEI and the eSim IMEI, which is my IMEI1 and IMEI2. Waited for about 5 minutes then my physical sim is out of service. Pulled out my physical sim and rebooted my phone.Jun 24, 2022 · Official Employee. •. 6.9K Messages. Hello @user_eba8ac! Thank you for reaching out. To get help with receiving SIM card, please contact my awesome peers in the Xfinity Mobile Department. You can reach them by calling 1-888-936-4968. Unfortunately, we don't have access to Xfinity Mobile systems to honor your request. Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today! 1) Sign into your account Xfinity on a PC or MAC. 2) Navigare to my devices and select the device you want to upgrade. 3) Select "change device." 4) Enter the IMED ID when prompted from your new iPhone (iPhone>settings>general>about>IMEI #1>. 5) Confirm the telephone number to be transferred and enter the authentication code sent to your old phone.Xfinity wouldn't budge on this and never unlocked my iPhone. Their justification is that the iPhone has to be paid off before I can use the eSIM on a second line. I asked why they sell a phone capable of using two lines with one of them disabled and I got a hilarious reply ... "you can still use the phone with a 2nd Xfinity line".Restart your device. Insert a SIM card from another wireless carrier. Navigate to the Home screen and look for the "Phone Locked" message. Ensure your device is connected to cellular data or WiFi. When connected, you will see the unlock message in the notification panel. Note: If the device is prompting to enter an unlock code, please look for ...Xfinity Mobile plans with Verizon 5G & 4G LTE wireless coverage. $45/mo. Unlimited data. Verizon 5G & 4G networks. $540/yr Total cost. vs. $25/mo. Unlimited data. AT&T 5G & 4G networks. Jun 24, 2022 · Official Employee. •. 6.9K Messages. Hello @user_eba8ac! Thank you for reaching out. To get help with receiving SIM card, please contact my awesome peers in the Xfinity Mobile Department. You can reach them by calling 1-888-936-4968. Unfortunately, we don't have access to Xfinity Mobile systems to honor your request. Xfinity Mobile ... Loading Told me it was not supported. Told the operator to escalate. Waited in line for about 1 hour. The high level lady asked my current physical sim IMEI and the eSim IMEI, which is my IMEI1 and IMEI2. Waited for about 5 minutes then my physical sim is out of service. Pulled out my physical sim and rebooted my phone.
Visit xfinity.com and click the Email or Voice icon in the screen’s top-right corner. Enter your Xfinity ID and password and click Sign In. After signing in, you'll be redirected to Xfinity Connect, your dashboard for Comcast email and voicemail service. Access your email account by clicking Mail or your voicemail by clicking Voice.. Da63 09778a
Set up another cellular plan on your iPhone. All iPhone models that support eSIM can have multiple eSIMs and use Dual SIM with two active SIMs at the same time. You can use Dual SIM by using a physical SIM and an eSIM. iPhone 13 models and later also support two active eSIMs. iPhone models without a physical SIM tray support two active eSIMs.Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet? Sorry but your e sim is lock, you cannot put other carrier e sim until it is paid off. Me.... I was told I could but I am happy to pay off as long as I get the 500 off either up front or over the 2 years as a credit, like planned.Sep 16, 2022 · Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3SvUunF where an Xfinity Mobile expert is available 24/7? Xfinity Mobile ... Loading Aug 14, 2023 · Activate a New Line With eSIM. Note: Xfinity Mobile currently supports eSIM only on iPhone 13 or newer. Step 1. First things first. Unbox your new device for everything you need to get online with the nation’s best network – like your new phone and charger, and any accessories you’ve ordered. Insert the ejection pin into the hole on the SIM tray to open. Check your product manual for full details. Gently remove the SIM tray from the tray slot. Place up to 2 SIM cards (with the gold contacts facing down). Alternatively, use one SIM and one MicroSD card. Gently press the SIM cards and/or Micro SD card into the tray to secure it.Feb 17, 2023 · I purchased an unlocked Samsung Galaxy s23 Ultra intending to use the Dual Sim feature of the phone for two mobile numbers on one device. Moving 2 other lines (4 total) I was told my eSim was incompatible with Xfinity Mobile. After some digging, a 2nd tier Xfinity Mobile Rep indicated it's such a new phone, and that eSIM support is coming. Go to your devices in your account on the Xfinity Mobile website Click on the device that you intend to replace Click “Replace this Device” Follow the steps given for being your own device. When prompted, enter the eSIM IMEI as displayed on your new device. Be sure to use the eSIM IMEI, not the IMEI2 listed under "Available SIM"Jan 29, 2020 · Step 2: Prepare for changing from a physical SIM card to an eSIM. Go to your iPhone’s Settings app. Tap General > About. Scroll down to the section Digital SIM. Copy, write down, take a screenshot, or otherwise note the IMEI number listed–you need this to change to eSIM service. Double or triple check to ensure you have the correct IMEI number. Official Employee. •. 6.9K Messages. Hello @user_eba8ac! Thank you for reaching out. To get help with receiving SIM card, please contact my awesome peers in the Xfinity Mobile Department. You can reach them by calling 1-888-936-4968. Unfortunately, we don't have access to Xfinity Mobile systems to honor your request.Technically, an eSIM is a physical part – it’s a microchip embedded inside of your smartphone. This component can download carrier data remotely, enabling you to switch carriers on the spot. If your phone has a physical SIM tray and an eSIM, you can actively use multiple lines at the same time. Some phones even support multiple active eSIM ...Xfinity Mobile: Requires residential post-pay Xfinity Internet. Line limitations may apply. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/line/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained.May 2, 2022 · I put my eSIM IMEI and I get the “Your phone is compatible, but it may be locked to Your Carrier.” Xfinity Mobile does not use eSIM; XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! ! XFINITY MOBILE SELLS THE GOOGLE PIXEL 6! ! ! The Xfinity Mobile rep stated: “Pixels bought from them would be compatible” LMAO!!! You can’t make this *** May 13, 2022 · Then you changed that and went bought a new phone from xfinity and it came with SIM. So first you only need the sim that came with the New phone. Next Activate the new phone with your correct phone number. Once you do that tell Xfinity to Cancel the other BYOD line you first ordered. They will delete the line and all will work fine. Sorry but your e sim is lock, you cannot put other carrier e sim until it is paid off. Me.... I was told I could but I am happy to pay off as long as I get the 500 off either up front or over the 2 years as a credit, like planned.First many of the Xfinity agents I talked to by phone, chat or in person at the retail stores have not been able to help. After 5 days I was “allowed” to speak to an “advanced team member” from xfinity who sent an email to the manufacturer of my phone so they could get the SIM NETWORK UNLOCK PIN, then email it to me..
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